SnapSupport provides a solution designed for people working in the field. it serves as a collaborative tool for solving real-time issues. With its mobile and web-based application, it has provided an avenue through which service companies can collaborate and communicate in solving any issues that pop during work.
With the help of live video feeds, pictures and checklists of industry standards, staff are able to provide technical support to field teams from different places. Additionally, it can be used to automate quality check-ups and maintenance processes.
Time is money and each time a field technician gets assigned to a task that could need multiple visits to the site it creates lengthy delays. With SnapSupport you receive prompt support to field companies which means lower repair rates and shorter time spent on repairs which means you can meet and exceed the expectations of your customers.
What Is SnapSupport?
SnapSupport provides a service that was designed to provide service support via web-based platforms, IoT and even smartphones. The user-friendly interface means that you can take photographs of the parts that requires attention, and then send them to support for rapid diagnosis and immediate feedback.
So, any issues that arise from machinery can be easily solved by the technical support team on available to help in solving problems.
Utilizing this interface that has icons of service status that are automatically generated you can quickly adopt it for medium and small-sized companies which are looking to transition to the larger professional market.
It’s a great platform for all industries, including manufacturing to drilling. It can be used for milling machines CNC machines grinding machines, lathes routers, sanding equipment, as well as industrial plasma cutters. You can build your own customized system that is the best fit to your needs in manufacturing or be available to existing customers.
SnapSupport can enable field teams to address customer concerns regarding:
- Quality and asset inspections
- Collaboration and field assistance that is real-time, and in real-time
- Troubleshooting and the maintenance of equipment
Advantages Of SnapSupport
Can Be Used With Different Types Of Machines
It is compatible with a variety of devices, so that troubleshooting for most issues is simple. This is a great co-founders support channel that is quick to solve problems that arise.
SnapSupport is a great co-founder support system for different manufacturers of devices. for instance, the manufacturer of lathes who has issues with a few devices or with a particular component. With the help of SnapSupport it is possible to pinpoint the problem. Once he has the correct details, one can resolve the issue swiftly.
Easy To Use
SnapSupport is cloud-based. This means that anyone can access it. It can be used on any device equipped with an internet browser, such as the phone, computer or tablet. It means we can access assistance from experts anytime we need. It can be used to address issues with data center automation as well as hardware issues that could cause our system to be slower. Field technicians are enthralled by it since they can receive help fast in the event of need.
Supports Different Manufacturers
When you utilize SnapSupport you will be able to collect details regarding the issue and solve the issue quickly. Since SnapSupport is able to provide support to many brands, you can see what other users are experiencing in the event that the issues are similar or are a frequent issue for a particular model. This will allow you to handle any future issues that may arise with the model.
Perform Unlimited Functions
You can do a variety of tasks using the application, from to the addition of an unlimited number of modules. These are custom-made plug-ins which allow for various features, from making inquiries, to uploading images to make it easier to diagnose and performing diagnostics on the equipment, generating notifications, receiving custom messages and storing the device’s logs. The time for customer support could be a nightmare by trying to provide all these features, however with SnapSupport it’s a breeze.
One of the most popular selling features of SnapSupport is its remote support function: one can easily add the tech of a mobile device as part on the team of support using the remote assistance program available on SnapSupport.
The system is able to remain functional, from changing batteries, to scheduling maintenance tasks remotely. It’s your own imagination that’s the sole limit aspect when it comes to customer support via mobile on this platform.
Real-time Field Support
With SnapSupport field teams are able to receive assistance from a professional with just only one click. This is due to the fact that SnapSupport allows users to access crucial data that could aid in solving issues on the quickest time. Technicians can solve issues faster because they are able to make use of data from SnapSupport that provides real-time point-by point guidance from the vast pool of experts on hand.
Through the use of chatbots that collaborate, video and conferencing as well as chat fields teams can pinpoint issues and tap into experts available across the entire organisation. SnapSupport can:
- Fix rates should be increased and reduced the mean repair time
- Efficiency increased through smart routing and issue escalate
- Allow AI self-support functions
- Hands-free use with voice-activated glasses
- Assistance from experts on job sites, as well as technical teams.
- Training tools and expert knowledge for field teams by the senior personnel
Asset And Quality Inspections
SnapSupport is a mobile application that helps automate asset and quality inspections. It is a solution to the issue of businesses to utilize several systems and software. This is accomplished by combining real-time field assistance and the ability to carry out field testing with the smartphone or smart glasses application. The team also has the ability to instantly generate reports which are shared to the entire team.
Other benefits are:
- It performs various types of inspections by using templates that can be easily modified
- Mobile application that is user-friendly
- Inspection reports are available in Word or PDF format that can be instantly generated
- RealWear HMT-1 Smart glasses with hands-free operation and voice-activated for inspections.
- Inspection data enhanced with images or videos